Have you ever witnessed a bad date in progress? When I was out recently, I noticed a couple who spent their entire evening browsing and texting, independently, on their cell phones. Instead of enthusiastic and engaging conversation, the couple struggled with awkward...
What do you know about healthcare.gov, the United States’ new online healthcare marketplace? No matter your political affiliation, you have to admit the launch of the website has been a giant fiasco. When you visit the site, here are a few of the interesting...
Some systems are a joy to use. Others create extreme frustration and waste valuable time. Why? What’s the difference? Well, let’s think about the characteristics of good and evil systems: The “angels” of systems are: intuitive, easy to use fast reliable, always up and...
